💬 "AI has a huge place in hospitality, but should never be the final touchpoint with guests."
⚖ Nicolas Wegener weighs in on how AI can enhance operations without compromising the human experience. His advice? Leverage AI behind the scenes, but keep guest communications personal.
🤖 While language models excel at drafting messaging and analyzing sentiment, the final guest-facing responses should come from your team. At the end of the day "Travel is a human experience."
🎯 Are you striking the right balance between AI and authentic engagement? Tune in to our latest podcast episode to hear more insights!
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