💬 "AI has a huge place in hospitality, but should never be the final touchpoint with guests."
âš– Nicolas Wegener weighs in on how AI can enhance operations without compromising the human experience. His advice? Leverage AI behind the scenes, but keep guest communications personal.
🤖 While language models excel at drafting messaging and analyzing sentiment, the final guest-facing responses should come from your team. At the end of the day "Travel is a human experience."
🎯 Are you striking the right balance between AI and authentic engagement? Tune in to our latest podcast episode to hear more insights!
#VacationRentals #HospitalityTech #AIinHospitality #GuestExperience #GuestCommunication
