Hospitality begins with a thoughtful welcome. 🤝
In our latest episode, Wil Slickers reflects on his experience at the Auburn University Horst Schulze School of Hospitality Management during a hospitality retreat.
Before attendees even arrived, they had familiarized names, businesses, and personal details, creating an experience that felt genuinely welcoming and personalized.
This level of preparation goes beyond service, it creates a sense of belonging that makes guests feel valued from the moment they arrive.
It’s the small details that leave a lasting impact and turn a stay into an unforgettable experience.
🎧 Listen to the full episode – link in bio!
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