🤯 "Owners are guests, and guests are owners." This mindset shift is a game-changer for vacation rental managers, and Nicolas Wegener, CEO of SendSquared, breaks it down on our latest podcast episode.
💫 He emphasizes the importance of recognizing that owners and guests are interconnected. By catering to both with a tailored, relationship-focused approach, you'll attract more bookings and build brand loyalty. After all, an owner's peers are your potential future owners.
🤝 As Nicolas puts it, "This industry is entirely relationship based." Are you speaking to owners and guests differently? If not, it's time to level up your communications strategy.
#VacationRentals #HospitalityMarketing #GuestExperience