🤯 "Owners are guests, and guests are owners." This mindset shift is a game-changer for vacation rental managers, and Nicolas Wegener, CEO of SendSquared, breaks it down on our latest podcast episode.
đź’« He emphasizes the importance of recognizing that owners and guests are interconnected. By catering to both with a tailored, relationship-focused approach, you'll attract more bookings and build brand loyalty. After all, an owner's peers are your potential future owners.
🤝 As Nicolas puts it, "This industry is entirely relationship based." Are you speaking to owners and guests differently? If not, it's time to level up your communications strategy.
#VacationRentals #HospitalityMarketing #GuestExperience
