🌟 In this week's episode, Matt Renner, CEO of PassPass, dives into a game-changing strategy for vacation rentals. 🚀 He shares how PassPass helps vacation rental businesses unlock the true lifetime value of every guest instead of restarting the acquisition cycle after each booking. From offering exclusive deals to maintaining…
Exclusive offer for Alex & Annie listeners: Get $400 off your onboarding fee when you partner with Hostaway using this link: http://get.hostaway.com/alexandannie In this episode of "Alex & Annie: The Real Women of Vacation Rentals," we sit down with Matthew Renner, co-founder and CEO of PassPass, to discuss his latest…
🤔 Are hotels and short-term rentals friends or foes? The truth lies in somewhere in between. 💭 While some hotels see short term rentals as a looming threat, others haven't paid enough attention. As Susan says, "Hotels should see the rental industry as a threat and pay attention to it."…
🏃♂️ Chasing endless growth can often be driven by ego, making it hard to see the bigger picture. 🎯 In our recent episode, Caleb shares how putting his ego aside allowed him to truly understand the power of niching down. By defining success on his own terms and sticking to…
Exclusive offer for Alex & Annie listeners: Get 50% off your onboarding fee when you partner with Extenteam using this link: https://www.extenteam.com/alexandannie Get $400 off your onboarding fee when you partner with Hostaway using this link: http://get.hostaway.com/alexandannie In this First of the Month Special Episode of "Alex & Annie: The…
💡 In this week's episode, Susan Barry, President of Hive Marketing, shares her perspective on the systemic barriers women face in male-dominated industries like hospitality. "There aren't individual or personal solutions to systemic problems...none of those things are going to change the fact that women still don't make as much…
Exclusive offer for Alex & Annie listeners: Get 50% off your onboarding fee when you partner with Extenteam using this link: https://www.extenteam.com/alexandannie In this episode of "Alex & Annie: The Real Women of Vacation Rentals," hosts Alex and Annie are joined by Susan Barry, the president + “queen bee” of…
🤝 Jane Field of Del Mar Vacations shares how partnering with Extenteam has allowed their vacation rental company to provide 24/7 guest support and capitalize on booking opportunities around the clock. 💡 By extending their ability to communicate in real-time, Del Mar ensures a premium experience for current guests while…
⭐ Meaghan Moylan, Executive Director at Outpost Group, dishes on the unique challenges her company faces managing properties surrounded by iconic national parks and forests. From staffing struggles with limited local housing options to educating guests on respecting the protected public lands, it's an uphill battle. 💡 Hear her share…
Exclusive offer for Alex & Annie listeners: Get 50% off your onboarding fee when you partner with Extenteam using this link: https://www.extenteam.com/alexandannie In this episode of "Alex & Annie: The Real Women of Vacation Rentals," hosts Alex & Annie welcome special guest Meaghan Moylan, host of the "Workflows and Espressos"…
🏆 The companies winning at vacation rental marketing have a strategic CMO driving the narrative. 💡 Alex drops some 💎s on why having a Chief Marketing Officer is key for vacation rental brands. Too often, companies check the tactical boxes (SEO, PPC, email) without an overarching strategy. But the real…
🎉 Alexis and Gina of FIBI Vacation Rentals rave about how partnering with Extenteam has allowed their business to truly scale and focus on growth. After struggling with high turnover and attendance issues when sourcing VAs themselves, Extenteam provided a seamless solution. 💡 "It's been night and day...no attendance issues,…
💬 "AI has a huge place in hospitality, but should never be the final touchpoint with guests." ⚖ Nicolas Wegener weighs in on how AI can enhance operations without compromising the human experience. His advice? Leverage AI behind the scenes, but keep guest communications personal. 🤖 While language models excel…
🤯 "Owners are guests, and guests are owners." This mindset shift is a game-changer for vacation rental managers, and Nicolas Wegener, CEO of SendSquared, breaks it down on our latest podcast episode. 💫 He emphasizes the importance of recognizing that owners and guests are interconnected. By catering to both with…
Exclusive offer for Alex & Annie listeners: Get 50% off your onboarding fee when you partner with Extenteam using this link: https://www.extenteam.com/alexandannie In this episode of "Alex & Annie: The Real Women of Vacation Rentals," hosts Alex & Annie explore the delicate balance between leveraging technology and preserving the irreplaceable…
🏡 Cheyenne Hayes from Red Rock Vacation Rentals shares how partnering with Extenteam has been "a huge blessing" for their business. With Extenteam, they've been able to provide round-the-clock, top-notch customer support while maintaining their brand standard - allowing them to deliver exceptional hospitality at all times of day. ⭐…
💼 In today's competitive landscape, a company's most valuable asset is its workforce. Prioritizing employee needs and fostering an environment conducive to their growth is paramount for driving organizational success. 🤝 Building a thriving workplace culture centered around your people is how you attract and retain top talent. After all,…
✨ As a vacation rental professional, delivering accurate rental projections to owners is crucial. Owners demand realistic numbers grounded in data analysis, not optimistic guesstimates. 💡 The smart approach involves thorough data-driven market analysis. Review comparable rentals, market trends, seasonality, and all factors impacting revenue projections. 🎯 At year's end,…
Exclusive offer for Alex & Annie listeners: Get 50% off your onboarding fee when you partner with Extenteam using this link: https://www.extenteam.com/alexandannie In this insightful episode, Alex & Annie are joined by Elisabeth Yoho, Chief People Officer at Harris Vacation Rentals. Elisabeth dives into the critical role of corporate culture…
🚀 In a world where vacation rental companies are racing for the top spot, here's the winning formula straight from Alex. The key lies in having a high-level marketing executive at the helm, spearheading a cohesive team composed of internal and outsourced experts. ⭐ For businesses without the budget for…
🏠 For smaller vacation rental companies, implementing a rewarding loyalty initiative can seem daunting. However, Pete DiMaio reveals the key to creating an affordable program that drives guest engagement. 🏷️Contrary to popular belief, research indicates repeat business is not the primary motivator for loyalty program sign-ups. The most sought-after incentive?…
🤔 When deciding on marketing efforts, go back to your roots - why you exist is hospitality. Don't spread yourself thin trying to master every marketing tactic. 📱 Start by owning your organic social presence - that's where you can truly shine and connect with guests in an authentic way.…
🍽️ Pete and his team's recent study revealed that almost 40% of guests rank an in-suite kitchen as a top-three must-have amenity, but only 11% of hoteliers think it's important. This disconnect presents a significant opportunity for vacation rentals. 🚀 Promote this high-demand amenity that most hotels lack. Kitchen access…
Exclusive offer for Alex & Annie listeners: Get 50% off your onboarding fee when you partner with Extenteam using this link: https://www.extenteam.com/alexandannie In this episode of "Alex & Annie: The Real Women of Vacation Rentals” podcast, hosts Alex and Annie are joined by Pete DiMaio, CEO of Travel Boom Marketing.…